How to Request Deletion
You can request deletion in any of the following ways:
From your account — go to Settings → Integrations to disconnect Meta / WhatsApp (this immediately revokes access and deletes stored tokens), then go to Settings → Delete Account to remove your account and its data. You will be asked to confirm, since this action cannot be undone once completed.
By email — send a request from your account’s registered email address to the address below with the subject line "Data Deletion Request." We verify the request comes from the account owner before processing it.
Via Facebook — if you connected Inrevos through Facebook Login, removing the Inrevos app from your Facebook Settings → Apps and Websites triggers Meta’s signed data-deletion-request callback to us automatically, and we begin deletion without further action needed from you.
On behalf of a lead/contact — if you are an individual whose data was captured by one of our business Customers (e.g., you filled out a Lead Ad form or messaged a business using Inrevos), please contact that business directly, as they control that data; we process deletion on their instruction. If you are unable to reach them, contact us and we will facilitate the request with the relevant Customer.
What We Delete
Upon a verified deletion request, we permanently delete: your account and profile information (name, email, phone, password hash); Meta / Facebook and WhatsApp access tokens and connected Page, Ad Account, and phone number identifiers; leads, contacts, conversations, and messages stored in your CRM workspace; any data retrieved from connected Meta Ads accounts and Lead Gen Forms; and custom fields and attribution data (UTM, campaign, ad/form IDs) tied to your deleted leads.
What we retain, and why: a minimal audit-log entry recording that a deletion occurred (date, account ID, no personal content) — kept to prove compliance if ever audited — and any records we are legally required to retain (e.g., financial/transaction records for tax purposes), for the period required by law and no longer.
Timeline
Access tokens revoked: immediately on disconnect. Request acknowledged: within 24 hours. Deletion completed: within 7 days of a verified request. Confirmation sent to requester: within 24 hours of completion. Removed from encrypted backups: on the next backup rotation cycle (backups roll on a 7-day cycle).
This meets Meta’s requirement that deletion complete within 30 days of a verified request, with meaningful margin.
Verification
To prevent malicious or mistaken deletion requests, we verify that a request genuinely comes from the account owner (via account login, registered email confirmation, or Meta’s signed callback) before processing it. We do not require more identifying information than necessary to verify identity.
Confirmation
Once deletion is complete, we send a confirmation to the requester’s registered email, including the date deletion was completed, and — where the request originated as a Meta signed callback — we respond to Meta’s callback URL confirming completion, as required by the Meta Platform Terms.
Contact
Digi Aura360, Second Floor, Ovais Centre 3, Block A, Police Foundation, Islamabad, 46000, Pakistan.
Email: privacy@inrevos.com
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